Professional Experience
IT Applications and Business Solutions Summer Student
Trans Mountain Corporation
- Analyzed business requirements for IT solutions; identified process gaps in ServiceNow access approvals
- Reviewed 107 ServiceNow catalog items to optimize workflows, removing inactive approvers and inefficient steps
- Consulted with IT stakeholders on license usage for 200+ admin users
- Collected data on 200 applications’ accessibility standards and AI usage
- Produced documentation and knowledge articles to support project kickoffs and employee engagement
- Organized weekly IT team meetings, tracking updates for 11 members
Digital Technology Integration Co-op Student
360 Engineering and Environmental Consulting
- Provided IT support to 100+ employees, minimizing workflow disruption
- Streamlined IT protocols, enhancing organizational efficiency and future planning
- Managed accurate tagging and tracking of 700+ technological assets
- Led successful migration of devices to Azure Active Directory
- Implemented Cisco Meraki solutions for network security across multiple offices
